Refund Policy

How to ask

Send one email to skipaudio.com/contact from the address on your account, saying you want a refund. That is the whole process. There is no form, no retention call, and no offer you have to decline three times.

When you get the money

We approve refund requests within 2 business days. Once approved, the money is returned by our payment provider to the original payment method, which usually takes 5 to 10 business days depending on your bank or card issuer.

What is covered

• Monthly plans: full refund within 30 days of the payment in question.
• Annual plans: full refund within 30 days of purchase. After 30 days, we refund the unused whole months remaining in your term, at your request.
• Minute top-ups: refundable within 30 days if the minutes are unused. Once minutes are consumed they cannot be returned, because the transcription was already performed and paid for.

Cancelling

You can cancel at any time and your plan keeps working until the end of the period you already paid for. We do not charge a cancellation fee and we do not require notice. Cancelling is not the same as asking for a refund; if you want the money back as well, say so.

If something breaks

SkipAudio depends on a connection to WhatsApp that we do not own. If that connection is interrupted for reasons outside your control and your service is unusable for more than 72 consecutive hours, write to us and we credit those days back to your plan, or refund them, whichever you prefer.

Fair use

We reserve the right to decline a refund where an account shows clear abuse, such as repeated purchase and refund cycles designed to obtain free transcription. This is rare and we will always explain our reasoning in writing.